Claims

We’re the first choice for outstanding claims services.

That’s because we:

• have a proven track record of resolving some of the industry’s most complex and high-profile marine casualties for our members 

• mobilise a global network of empowered claims experts to ensure the best possible outcome 

• strike the right balance between thorough but timely assistance to get ships back trading  

Seamless global approach

Once we're notified of an incident, we immediately create the right team to handle it across all relevant time zones and jurisdictions. Our flexible and connected global approach means we can progress the matter efficiently and thoroughly, ensuring minimal impact to your business.

Unrivalled technical expertise 

Our results-focused team is empowered to make quick decisions without having to refer upwards, including issuing guarantees and authorising settlement of claims and costs. We have 85 claims specialists around the world, with exceptional combined industry knowledge. They include: 

• senior ex-mariners, including master mariners, from all types of vessels
• maritime lawyers qualified in the USA, UK, Greece, Singapore, Hong Kong and Japan
• operational specialists in bulk carriers, containerships, tankers, LPG/LNG and other gas carriers, cruise ships, offshore energy vessels and other ship types
• technical experts in pollution, collisions, groundings, fire, wreck removal, cargo, personal injury and loss prevention.

Together they have in-depth knowledge of your business and will devise the best solution to match your needs. They will also draw on the specialised maritime trading expertise within the Thomas Miller Group, if needed.